FAQ
Whether this is your first time renting or if you’ve been renting for some time now, we know you probably have questions. To make your life a little easier, we are answering our most frequently asked questions right on our website.
As always feel free to call our leasing office with any question you may have. We are here to help now, and in the future. Here are our most frequently asked questions:
What is included in the listed monthly rent?
On-site maintenance and on-site management are two of the perks included with the rent. Here is a list of other items:
– Access to all of our amenities
– Monthly resident events
– On-site resource center (Project Access)
– Carport parking
What monthly fees are not included in the listed rent?
This is an important question for most renters. While most apartments don’t list all of their fees on their website, we have opted to be transparent with our pricing, so that you know upfront what the total monthly cost is.
Monthly Fees:
Water: Varies by usage
Sewer: Varies by usage
Electric: Varies by usage
Valet Trash: $25.00
Renters insurance (We offer liability only renters insurance at $12 per month, or you can choose your own rental insurance, as long as it meets the requirements in our rental agreement.)
Optional:
Cable: Based on provider
High speed internet: Based on provider
One time pet deposit: $350.00
Monthly pet rent: $30.00
Bridge Credit Plus (a free service that helps build your credit score by reporting your on-time payments to credit bureaus)
How do I schedule a tour?
You can schedule a tour right from our website. Click here to schedule your tour, or you can always give us a call to schedule a tour.
What do I need to bring with me for an apartment tour?
To tour an apartment, you’ll just need to bring a government-issued ID that includes your photo, such as a driver’s license, passport or state ID card.
Do you offer virtual tours?
In addition to our in-person tours, we also offer virtual tours for your convenience. If you are out of state and want to see the apartment before you move, or you can’t find time to come in for an in-person tour, we are more than happy to give you a personal virtual tour and answer your questions.
Will I be able to tour the actual apartment that I’m moving into?
In most cases yes. We try our best to show you the actual unit you will be moving into. However, sometimes that isn’t an option; for example, we may be in the middle of a renovation or upgrade and the unit you want isn’t ready until several days before the move-in date. In those cases, we will show you a similar unit. Feel free to call our leasing office before your tour to ask if the unit you are interested in will be available to tour.
Where do I find an application?
To start an application or update an existing one, just click on the apply now button on our home page, or stop by during regular office hours to submit an application in person.
How long does the application process take?
We use Transunion to screen our applications. Typically, we will let you know within 24 hours of applying; however, it may take 2-3 business days depending on renter history.
What documents and info do I need to apply?
Just your legal name and address. It’s as simple as that! During the application screening process, we will notify you if Transunion requires any additional information.
What date could I move in on?
Our website will automatically show you the apartments that are available on your desired move-in day. Just visit our floor plan page and select a floor plan and your desired move-in date. We will show you what is available.
What are the move-in fees?
Application fee: $65.00
Holding Deposit: $200.00
Refundable Security Deposit: Contact us for more info!
Non Refundable Pet Deposit: $300/pet
Do you require a down payment?
Depending on your credit you may be approved for our zero-dollar deposit option. Instead of a down payment there is a low monthly fee of $8.25 per month.
Do you offer short term leases?
We do offer short term leases. The minimum is a 3 month lease.
Do you accept first-time renters?
Yes, we do accept first-time renters. No renter history, no problem.
Do you accept people with bad credit, no credit or bankruptcy?
We work with applicants who have limited or no credit history, and we offer programs to help residents build credit after move-in with bridge Credit Plus. Please note, applicants may be declined for serious negative credit history. Additionally, applications with a closed bankruptcy may be considered for approval. Applications with an open bankruptcy will be declined.
Do you accept evictions, are you a 2nd chance apartment?
We are not a 2nd chance apartment. However, we will accept applicants who have had an eviction, if the outstanding balance has been paid and the eviction took place 3 or more years ago.
Do you accept vouchers?
We do accept vouchers.
Do you do a background check?
Yes, we do a background check and credit check. Sometimes additional information is needed after the initial screening, but most of the time a basic background check is enough.
Do you allow co-signers or guarantors?
We do allow co-signers and guarantors.
What is the income requirement? (ex. 2x rent, 3x rent, etc.)?
Our total/net household income requirement is 2.5x the monthly rent. The easiest way to figure this out is to check the pricing on our floor plan page and multiply it by 2.5. If your total household income before tax is equal to or greater than this amount, you meet the income requirement.
Ready to experience life at lake cameron?
Schedule a tour today and discover why our residents love calling Lake Cameron home.